Personal Data You Provide to Us
When you personal information such as your name and e-mail address via the forms on this website, it means you are agreeing we can contact you. You will have done this by:
- Filling in forms on our website;
- Corresponding with us by telephone;
- Corresponding with us by email;
- Corresponding with us by letter;
- Personal messaging services such as WhatsApp®, Facebook Messenger® and SMS (we do not recommend using these services)
Some forms on our website also include a tick box asking you for permission to add you to our mailing list. This is an opt-in mailing list meaning your personal information will be used only by us at Symphony HR and no other third party (these emails include a link for you to opt-out).
How We Use Your Personal Data
Data you provide via this website is used to:
- communicate with you: we use contact details such as email address or phone number when responding to enquiries made via online forms
- monitor website trends: for example: using Google Analytics to help us aggregate traffic so we can monitor how the website is being used
- operate our business more effectively: seeking feedback and utilising such information to help improve our service.
Our Lawful Reasons For Processing Your Personal Data
The UK General Data Protection Regulation 2018 (UK GDPR) is the primary piece of legislation defining your rights over our processing of your personal information. UK GDPR requires us to declare which of six “lawful reasons” we are relying on when we are processing your personal data. Therefore, we operate on the basis of “consent” when sending newsletters. You won’t get sent a newsletter unless you have opted in to receive one. In addition, we operate on the basis of “legitimate interest” when communicating with you in other ways for example when responding to your enquiry.
How Long We Keep Personal Data
Personal data may be stored by the website for a period of up to 90 days after which time it is removed automatically.
Transfer of Personal Data
From time to time we may pass personal data such as your name and email address to other services that we use. This is so we can send out newsletters and other communications (both electronic and print). Companies based outside the UK are permitted destinations under UK GDPR legislation, as long as the country, territory, sector or international organisation is covered by the ‘adequacy regulations’. Or, by the ‘appropriate safeguards’ set out within that legislation. Many popular US products like Gmail, Dropbox and Mailchimp are covered by Standard Contractual Clauses (SCCs).
Questions or Complaints
If you have any questions or complaints , please contact us. Our contact details are displayed throughout this website. Where this does not resolve your complaint to your satisfaction, you have the right to raise a complaint directly with the Information Commissioners Office (ICO). This can be done via:
- telephone: 0303 123 1115
- email: Scotland@ico.org.uk
- in writing to: Information Commissioner’s Office, 45 Melville St, Edinburgh EH3 7HL
Our Use of Google Analytics
At Symphony HR, we use Google Analytics to keep track of how people are using our website. This helps us identify areas that need improvement and enhance the overall user experience. When visiting our website, we provide Google with your IP address. Google doesn’t get any other personal information. Please also refer to our Cookies Policy
Google uses the data they collect to generate reports for us on how our website is being used. They may also share this data with other Google services. This information is then used to personalise and contextualise ads that appear on Google’s advertising network.
Symphony HR does not provide any guarantee or warranty as to the availability and functionality of its website or related services and will not be liable for any loss arising from the unavailability of such services.